Customer Success Operations Manager

PubMatic · Gurugram, IN

Level	Manager
Function	customer-success
Work type	hybrid
Location	Gurugram, IN
Direct reports	Not stated
Manages managers	Not stated
Pay range	Not published
Posted	2026-10-12
Source	Greenhouse

Where these facts come from

remote type (rule:hybrid)

…nformation: Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration,…

Excerpt

About the Role As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations. What You'll Do • Manage end-to-end publisher account setup, optimisation, and troubleshooting. • Execute technical integrations on time with a high standard of service. • Provide proactive yield improvement recommendations based on performance data. • Deliver customer support within SLAs aligned to regional business hours. • Partner with regional Sales and … Read the full posting

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