Senior Manager, Customer Care

Toast · Chennai

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Where these facts come from

manager of managers (rule:mom)

…Customer Success, Technical Support or SaaS-based roles 8+ years of people management experience, including leading managers and managing large teams across multiple LOBs Excellent communication, interpersonal and writing skills, wi…

remote type (rule:hybrid)

…we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.…

Excerpt

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities): Lead a large Care organization spread across multiple lines of business (LOBs), managing Care Managers directly and Care agents indirectly, to deliver an exceptional experience to live Toast customers. Own technical support operations end to end, including capacity planning, workforce management, SLAs, escalation paths and quality programs, so complex technical issues are resolved efficiently and consistently. Act as the face of the Care business to functional leaders a… Read the full posting