Senior Manager, CS Data & Analytics

Toast · Boston, MA

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pay (rule:pay_regex)

…earn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Pay Range $145,000 — $232,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you.…

remote type (rule:hybrid)

…te about expanding their knowledge, something AI tools now put within reach for anyone. This role will work hybrid 2 days / week out of our Boston office. A day in the life (Responsibilities) Run the Customer Success…

Excerpt

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Customer Success Data & Analytics (CSDA) team sets the standards for how data is used across Customer Success, building the foundational data and tooling that help CS deliver a better, more efficient customer experience. With a data engineering team rebuilding the CS data model and an Applied AI & Data Science lead embedded on the team, we’re building what analytics looks like in the AI era. As Senior Manager, Customer Success & Experience Analytics, you’ll be the analytics partner to CS leadership, sha… Read the full posting