Manager II, Customer Care - Guest

Toast · Omaha, NE

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pay (rule:pay_regex)

…earn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Pay Range $90,000 — $144,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you.…

direct reports (rule:team_size)

…g high quality interactions, and excel in ambiguous environments. About this roll * (Responsibilities) Manage and coach a team of 10-15 agents while monitoring their attendance and schedule adherence throughout the day Provide coaching and fee…

remote type (rule:hybrid)

Manager II, Customer Care - Guest This role will be hybrid to the Omaha office. The schedule is Tuesday-Saturday approx. 9a-6p CST. However, the role requires a certain…

Excerpt

Manager II, Customer Care - Guest This role will be hybrid to the Omaha office. The schedule is Tuesday-Saturday approx. 9a-6p CST. However, the role requires a certain amount of flexibility for days/hours. Bready * to make a change? As a Customer Care Manager, you will actively manage a team of agents for the guest support team. You are responsible for the productivity and well-being of the members of the Customer Care Team - Guest in our Omaha, Nebraska office and will act as a Subject Matter Expert for Operations. You will oversee the restaurant guest experience while working with cross-functional Internal teams such as Workforce Management, guest product, and digital ordering channels t… Read the full posting