IT Service Desk & SLA Operations Manager
Zoox · Foster City, CA
| Level | Manager |
|---|---|
| Function | operations |
| Work type | hybrid |
| Location | Foster City, CA |
| Direct reports | Not stated |
| Manages managers | Not stated |
| Pay range | $167,000–$201,000 |
| Posted | 2026-09-08 |
| Source | Lever |
Where these facts come from
pay (feed:compensation)
$167,000 – $201,000 USD
remote type (feed:workplace)
workplaceType=hybrid
Excerpt
End-to-End Ticket Ownership & Lifecycle Management Relentless Resolution Ownership: Personally track and follow tickets on their entire journey to the end-of-the-earth, taking total responsibility until issues are thoroughly, accurately, and effectively resolved. Queue Administration & Triage: Monitor, triage, and assign incoming incidents, service requests, and problem tickets across multi-tiered support teams with speed and accuracy. ● Closure & Quality Control: Validate that all tickets are properly documented, root causes are identified, and end-users confirm resolution before ticket closure. Escalation Management: Identify aging, stuck, or high-priority (P1/P2) tickets and proactively … Read the full posting