Director of Customer Support
Suno · Boston
| Level | Director |
|---|---|
| Function | customer-success |
| Work type | onsite |
| Location | Boston |
| Direct reports | 6–8 |
| Manages managers | Yes |
| Pay range | $186,000–$244,000 |
| Posted | 2026-09-03 |
| Source | Ashby |
Where these facts come from
pay (feed:compensation)
$186K – $244K
direct reports (rule:team_size)
…aging SLAs, running a lean P&L, and ensuring every user who needs help gets a high-quality experience. You’ll lead a team of 6–8 support ICs and partner closely with Trust & Safety, Product, Billing, Legal, and Policy to solve some of our…
remote type (feed:workplace)
workplaceType=onsite
Excerpt
ABOUT SUNO We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world. Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions… Read the full posting