Director, Enterprise Customer Success

Datadog · Dublin, Ireland

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Where these facts come from

direct reports (rule:team_size)

…ll own the strategy, operations, and outcomes for our largest and most strategic customer relationships while leading a team of 25+ Customer Success Managers through multiple first-line managers. You'll be accountable for the retention and e…

manager of managers (rule:mom)

…: Someone with 8+ years leading Customer Success or Account Management teams in SaaS, including 3+ years managing managers (leading a team of comparable or greater scale) A track record of owning retention/expansion outcomes and u…

remote type (rule:hybrid)

…re - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:…

Excerpt

Director, Enterprise Customer Success As Director, Enterprise Customer Success, you will own the strategy, operations, and outcomes for our largest and most strategic customer relationships while leading a team of 25+ Customer Success Managers through multiple first-line managers. You'll be accountable for the retention and expansion of a significant portion of Datadog's enterprise book in EMEA, while building and scaling the org, systems, and talent needed to do that sustainably. This is a chance to shape how a market-leading company runs enterprise customer success at scale, with direct visibility into your impact. At Datadog, we place value in our office culture - the relationships and c… Read the full posting