Customer Success Operations Manager
PubMatic · Mexico City, MX; Gurugram, IN
| Level | Manager |
|---|---|
| Function | customer-success |
| Work type | hybrid |
| Location | Mexico City, MX; Gurugram, IN |
| Direct reports | Not stated |
| Manages managers | Not stated |
| Pay range | Not published |
| Posted | 2026-10-13 |
| Source | Greenhouse |
Open in 2 locations
Where these facts come from
remote type (rule:hybrid)
…nformation: Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration,…
Excerpt
About the Role As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations. What You'll Do • Manage end-to-end publisher account setup, optimization, and troubleshooting. • Execute technical integrations on time with a high standard of service. • Provide proactive yield improvement recommendations based on performance data. • Deliver customer support within SLAs aligned to regional business hours. • Partner with regional Sales and … Read the full posting